Terms & Conditions

These Terms & Conditions govern the use of the Premier Chauffeurs Sydney website and any chauffeur or hire car booking made with us. By submitting a booking request, you agree to the terms outlined below.

Bookings

All bookings submitted through our website are requests only and are not confirmed until you receive confirmation from us by phone or email. We aim to respond to booking requests promptly, but response times may vary depending on demand.

Please ensure all booking details (pickup/drop-off locations, date, time, and passenger numbers) are accurate at the time of submission. We are not responsible for delays or issues arising from incorrect information provided by the customer.

Pricing

Pricing is confirmed at the time of booking confirmation, based on the details provided (locations, timing, and vehicle requirements). Prices quoted are fixed at confirmation and are not subject to surge pricing.

Additional charges may apply for waiting time beyond any agreed grace period, extra stops not included in the original booking, or changes requested after confirmation.

Cancellations

We understand plans can change. If you need to cancel or amend a booking, please contact us as early as possible by phone or email. Cancellations made with reasonable notice will not incur a fee. Late cancellations or no-shows may be subject to a cancellation fee, which will be communicated to you at the time of booking confirmation.

Regulatory Record Keeping

As a booking service provider operating under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW), we are required by law to keep a record of certain details for every booking, including passenger/booker contact information and the date, time, and locations of each journey. These records are retained for the minimum period required under NSW law and may be provided to the NSW Point to Point Transport Commissioner upon request. By submitting a booking, you acknowledge that this information will be retained in accordance with this legal obligation.

Passenger Conduct

We ask that all passengers treat our drivers and vehicles with respect. We reserve the right to refuse or end a trip in cases of unsafe, abusive, or illegal behaviour, without refund.

Liability

While we take every reasonable precaution to ensure timely and safe travel, we are not liable for delays caused by circumstances outside our reasonable control, including but not limited to traffic conditions, weather, road closures, or flight delays.

Our vehicles and drivers are appropriately licensed and insured in accordance with NSW regulations for hire car operators.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms & Conditions, please contact us: