Privacy Policy

Premier Chauffeurs Sydney ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you make a booking enquiry through our website, we collect the information you provide directly, which may include:

• Full name
• Phone number
• Email address (optional)
• Pickup and drop-off locations
• Date and time of travel
• Number of passengers
• Any additional notes or special requests you provide (e.g. child seat requirements)

How We Use Your Information

We use the information you provide solely to:

• Respond to and confirm your booking request
• Coordinate pickup, drop-off, and trip logistics
• Contact you regarding your booking by phone or email
• Maintain records for invoicing and business purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Store and Share Information

Booking enquiries submitted through our website form are processed using Formspree, a third-party form-handling service, and delivered to our business email. We take reasonable steps to protect the information you share with us from unauthorised access, loss, or misuse.

We do not share your personal information with third parties except where necessary to fulfil your booking (for example, with a driver assigned to your trip) or where required by law.

Legal Requirement to Retain Booking Records

Premier Chauffeurs Sydney operates as a booking service provider under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW). Under this Act and its associated Regulation, we are legally required to keep a record of specific details for every booking, including the passenger's or booker's contact information, and the date, time, and locations of the journey. These records must be retained for a minimum period set by NSW law and may be provided to the NSW Point to Point Transport Commissioner if requested.

This is a separate legal obligation from how we otherwise use your information as described above, and it is the reason certain booking details cannot be deleted immediately upon request while the applicable retention period is still current.

Cookies

Our website does not use tracking or advertising cookies. Any cookies used are limited to those necessary for basic website functionality.

Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you
• Request that we correct or update your information
• Request that we delete your information, where we are not required to retain it for legal or business record-keeping purposes

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: